How to file SEBI SCORES complaint?

For any issue related to the securities market, file complaint in scores.gov.in website

Intro 👋

As an investor, you've certain rights, and market participants (AMC / RTA / broker / depository / advisor / distributor etc.) have to make sure your rights are not violated.

Indian securities markets are highly regulated. And if you're not satisfied with resolution of an ongoing issue with your broker or AMC you're investing with; you can approach SEBI (Securities and Exchange Board of India) to hear you out.

For any grievance related to the securities market, with a listed company/ intermediary registered with SEBI you can file a complaint with SEBI if you are not satisfied with the response from the party.

What is an intermediary in this context?

Examples of Intermediary

• Depository & Depository Participant

• Mutual Fund house

• Investment Advisor

• Institutional Investor

Broadly speaking, SEBI takes up complaints related to

1. Issue and transfer of securities (e.g. listing not visible after purchase)

2. Non-payment of dividend with listed companies

3. Against the various intermediaries registered with it and related issues (e.g. Mutual fund house not allowing cancellation of SIP)

You can file the complaint in the online platform called SCORES provided by SEBI and track its status.

How to register a complaint 👩🏽‍🏫

Below are the steps to raise a complaint provided the issue had happened in the last 3 years

1. Register account in the SCORES portal: https://scores.gov.in/scores/Welcome.html

2. After login, go to Investor Corner -> Complaint Registration

3. Provide details like name of entity, nature of complaint and category like Mutual Fund, Broker, Portfolio Manager etc.

4. Detail the complaint in less than 1000 words and attach any proof in PDF format if you have.

5. You will receive an acknowledgment after submitting. An email and SMS also will be sent to acknowledge the same.

6. A response will be given to the complainant with in 30 days.

Category List

1. Listed Companies, Registrar & Transfer Agents, Non-Demat & Remat

2. Brokers, Stock Exchanges

   • Stock Broker

   • Portfolio Manager

   • Stock Exchanges

   • Commodity Exchanges

3. Depository Participants, Depository

4. Other Entities

   • Collective Investment Schemes

   • Merchant bankers

   • Debenture Trustee

   • Bankers to an issue

   • Credit Rating agencies

   • Custodian of securities

   • Underwriters

   • Venture Capital funds

   • KRA (KYC Registration Agency)

   • Alternative Investment Fund

   • InvITs (Infrastructure Investment Funds)

   • REITs (Real Estate Investment Trusts)

5. Manipulation

   • Price/Market manipulation

   • Insider trading

   • Complaints pertaining to commodity derivative

6. Investment Advisor, Research Analyst

7. Fake and Forged

1. If you haven’t registered the complaint to the relevant entity before escalating it to SEBI, they will redirect the complaint to the concerned entity and you will receive a reply in 30 days.

2. If you want to file a complaint against a company which is about to be listed, select “Pre-listing / Offer document” under complaint category.

3. See SEBI Circular: SEBI/HO/OIAE/IGRD/CIR/P/2018/58 for more details and flow chart.

Wrapping Up

Based on our experience, possibly the hardest part in registering a complaint on SCORES is to find which category the market participant belongs to.

If you already have this information it's quite straight-forward to file this complaint.

We have table below, which should help with filing complaint against common popular entities

Name of the Entity	Category	Official Name
5Paisa	Stock Broker	5Paisa Capital Limited--NSE
CAMS	Registrar & Transfer Agents	COMPUTER AGE MANAGEMENT SERVICES LTD
Coin by Zerodha	Stock Broker	ZERODHA BROKING LIMITED--BSE
ETMoney	Investment Advisor
Groww	Stock Broker	NEXTBILLION TECHNOLOGY PRIVATE LIMITED--BSE
INDMoney / INDWealth	Investment Advisor	Finzoom Investment Advisors Pvt. Ltd.
KFinTech	Registrar & Transfer Agents	KFIN TECHNOLOGIES PVT LTD (Formerly KARVY COMPUTERSHARE PRIVATE LIMITED (KARVY CONSUL LTD))
Kuvera	Investment Advisor	AREVUK ADVISORY SERVICES PVT. LTD.
MFUtility	Registrars & Transfer Agents	MF UTILITIES INDIA PVT. LTD.
Mobikiwik Money	Investment Advisor	HARVEST FINTECH PRIVATE LIMITED
Niyo Money / Goalwise	Investment Advisor	ALPHAFRONT FINSERV PRIVATE LIMITED
PayTM Money	Investment Advisor	PayTM Money Limited
PayTM Money (Equity)	Stock Broker	PAYTM MONEY LIMITED--BSE
Smallcase	Research Analyst	Windmill Capital Private Limited
Upstox	Stock Broker	RKSV Securities India Private Limited--BSE

Some of the names in the 3rd column are uncharacteristically capitalized, but that's only because these are lifted as is from SCORES portal, without any modification.

This is by no means an exhaustive list; and the registration can change / get defunct / recategorized at the time of reading this.

However, most of these should help you file a complaint against one of these popular entities.